NEW NHS 111 Mental Health Triage Team

About the service

The NHS111 Mental Health Triage team provides mental health support 24 hours a day, 7 days a week to people of all ages.

What we do

We provide a 24/7 mental health crisis pathway thats available for self-referral. The service improves safety and is able to detect early traits of mental illness and relapse, allowing early referral and treatment. The Mental Health Triage team has a wide range of skills including on the phone CBT (cognitive behavioural therapy) which allows you to receive the care you need in the comfort of your own home.

The team also work to support people to access alternative ‘Safe Places’ in the Community for short-term support. By exploring these options the team reduce the need to attend A&E which can often be stressful, distressing and avoided with specialist support over the phone.

Accessing the service

You can access the service by calling 111 or by visiting NHS 111 online .

What happens next?

When you first contact NHS111 you will recieve a clinical triage by a NHS 111 Health Advisor. Depending on whether you are known to services and what your need is at the time you will be provided with appropriate intervention, support or advice or referred into:

  • next day GP appointment or directly booked into an appointment (when the direct booking function is fully available)
  • self-referral to Improving Access to Psychlogical Therapies (IAPT) services that are available such as iTalk services Talking Change Psychological Services and Steps 2 Wellbeing
  • alternative crisis services in the community such as safe havens, wellbeing centres and community crisis support centres
  • signposted to other voluntary mental health helplines e.g. SANESamaritans
  • an alternative and appropriate community service such as debt advice, housing need, drug and alcohol
  • Community Mental Health teams (CMHT) or Child Adolescent Mental Health Service (CAMHS)
  • Crisis Resolution and Home Treatment Team.

Published on 19th Jun 2024


Missed Appointments

In May 2024 there were:

201 Missed appointments

Please let us know in advance if you are unable to attend your appointment so that it can be given to someone else.

Thank you.


Published on 13th Jun 2024

Healthy Start

Healthy Start helps families buy healthy food and milk. If you’re more than 10 weeks pregnant or have a child under 4, you may be entitled to get help to buy healthy food and milk.  The entitlement is worth over £1,200 if claimed from the 10th week of pregnancy until the child’s 4th birthday and there is no limit on the number of children you can claim for.

If you’re eligible, you’ll be sent a Healthy Start card with money on it that you can use in some UK shops. The entitlement is added onto this card every 4 weeks.

You can use your card to buy:

  • plain liquid cow’s milk
  • fresh, frozen, and tinned fruit and vegetables
  • fresh, dried, and tinned pulses
  • infant formula milk based on cow’s milk.

You can also use your card to collect:

  • Healthy Start vitamins – these support you during pregnancy and breastfeeding.
  • vitamin drops for babies and young children – these are suitable from birth to 4 years old.”

For more information and to check if you are eligible to claim, visit  Or speak to your midwife, health visitor or local Family Hub.”

Published on 13th Jun 2024

Pharmacy First

Minor Illness? Think Pharmacy First

Your local pharmacist can now provide support for various minor illnesses without you needing to see a GP first.
Your community pharmacist can supply medication for a number of conditions such as earache, sore throats, UTIs, impetigo, infected insect bites, shingles, sinusitis and more. 
Minor illness? Think pharmacy first. 

Published on 29th Feb 2024

MH helplines

Helplines Awareness Day

No matter what you're going through, there are many people here for you.

Published on 29th Feb 2024


Order your repeat prescriptions through the NHS App

Millions of people are using the NHS App to manage their health the easy way.
Find out how you can use the NHS App to order repeat prescriptions:


Published on 16th Jan 2024

Important announcement for Elswick Patients

Effective immediately, the main entrance doors to the surgery will be closed every day after 4:30pm. If you require access to the surgery after 4:30pm, please ring the bell and a member of staff will let you in. The surgery is still open until 6pm as usual. 
Many thanks ♥

Published on 3rd Jan 2024


Think Pharmacy First

People often visit their GP with minor illness that a local pharmacist could help with. Instead of contacting your GP surgery, you can visit your local pharmacy, saving you time and with no appointment needed - you can just walk in.

All pharmacists can give advice and medicine if you need it. What's more, most pharmacies are open in the evenings and on weekends. 

Advice from your pharmacist is always free, but thanks to the Think Pharmacy First scheme, they can also provide treatment for many minor illness such as: back pain, headaches, migraines, period pain, teething, toothache, allergies, bites and stings, hay fever, skin reactions, coughs, congestion, colds and flu, sore throat, fevers and/or temperature, earache, ear wax, ear infection, bacterial conjunctivitis (sticky eyes), styes, stomach aches, constipation, diarrhoea, haemorrhoids, indegstion, reflux, threadworm, vomitting, skin/mouth problems, athletes foot, chickenpox, cold sores, contact dermatitis (inflammation of the skin), fungal skin infections, impetigo, nappy rash, scabies, skin rash, vaginal thrush, warts and verrucae, head lice. 

Find your local pharmacy here:


Published on 20th Dec 2023


Proud to be a registered Safe Surgery

Published on 19th Dec 2023

Vet friendly

We are proud to support our Armed Forces Veterans.

Published on 19th Dec 2023

Newcastle Talking Therapies

Are you feeling low? Feeling overwhelmed with worry? Do you want to talk to your GP about mental health support? You are not alone.

NHS Newcastle Talking Therapies are here to help you get back on track. They offer free and confidential short-term talking therapies to teach you the tools you need to cope better with your experiences of poor mental health. You can refer yourself today on their website or by ringing them on 0330 0534 230. You do not need to book a GP appointment to refer.

Newcastle Talking Therapies

Published on 30th Nov 2023