Appointments

If your child has become unwell in the last few days and you would like advice, please contact the surgery and our trained reception team can direct you to the most appropriate health care professional or service.

We can also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children. Ask your GP for a copy or access it here: https://northeastnorthcumbria.nhs.uk/media/4wtpnonz/the-little-orange-book-2021.pdf

To request a routine appointment:

• Use eConsult (located to the right, or on our home page). Please note that all eConsults are triaged and you will be booked with the most appropriate clinician or advised of the most appropriate service for your problem.
• Phone us on 0191 298 6060, Monday to Friday from 8am to 6pm.
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm.
• Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination.

On contacting the surgery for an appointment, our reception team have been instructed to ask information on your appointment to ensure you are booked with the most appropriate clinician for your problem and/or refer you to the most appropriate service.

If you require an appointment and we are fully booked. You will be offered the next available appointment or signposted to the most appropriate service or health care professional. It is important to give the reception team as much information as possible and any information you share will be treated in confidence. The reception team is specially trained to direct you to the right care from the right health professional. 

Patients who need to be seen urgently on the same day will be directed to the appropriate service or health care professional.

If your issue is able to be dealt with via a telephone appointment this is something we can offer, as long as a face-to-face examination is not required.

Our clinicans run very busy clinics so we don't offer set times for our telephone calls however, you will definately get a call on the date this is booked in for.

We offer home visits to our registered house bound patients who are unable to get into the surgery. If you require a home visit, please call the surgery on 0191 298 6060 and our trained reception team will take your details and reason for this visit and pass this onto our duty GP on the day. If this is something the GP feels can be dealt with via a telephone call, they will call you first. 

Home visit requests are asked to be submitted as early on in the day as possible as visits are done between 11:00-13:30. If the request is submitted in the afternoon, the GP will triage this and if this is urgent for the same day, they will call you first.

Your request will be triaged by the GP and assigned to the most appropriate clinician. You may have a visit by a GP, ANP, Paramedic or a Community nurse. 

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else.

Non-attendance and cancellations at short notice without a valid reason deprives other patients of essential medical services.

Click here for our "Did Not Attend" policy

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – via the link at the topp of this page
• phone us on 0191 2986060, Monday to Friday from 9am to 5pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs