Appointments

If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and our specialist trained reception team can direct you to the most appropriate health care professional or service.

Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children. Ask your GP for a copy or access it here: https://northeastnorthcumbria.nhs.uk/media/4wtpnonz/the-little-orange-book-2021.pdf

To request a routine appointment:

• use our e-Consult form (located to the right, or on our home page) and get a response from the surgery before the end of the next working day or sooner
• phone us on 0191 2986060, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable clinician to help you.

If you require an appointment and we are fully booked. You will be offered the next available appointment or signposted to the most appropriate service or health care professional. It is important to give the reception team as much information as possible and any information you share will be treated in confidence. The reception team is specially trained to direct you to the right care from the right health professional. 

Patients who need to be seen urgently on the same day will be directed to the appropriate service or health care professional.

If you don’t think a visit to the surgery is necessary but you require advice from a clinician, you can ask for a telephone consultation if suitable. One of our clinicians will ring you back to discuss your problem the same day. 

If you feel you need a home visit please contact the surgery on 0191 298 6060. Our trained reception team will take your details and arrange for a home visit. A clinician may call you before visiting you so keep your phone next to you. Visiting times are usually between 12:00pm – 2:00pm. If you call for a home visit after 1pm, a clinician will visit you after their afternoon surgery, usually between 4pm-6pm.

You can also be visited by a community nurse if you are referred by a clinician. You may also be visited at home by a health visitor if you have recently given birth or if you are newly registered with a GP surgery and have a child under five years.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else.

Non-attendance and cancellations at short notice without a valid reason deprives other patients of essential medical services.

Click here for our "Did Not Attend" policy

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – via the link at the topp of this page
• phone us on 0191 2986060, Monday to Friday from 9am to 5pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs