Prescriptions

The easiest ways to order repeat prescriptions are:

• Using your NHS account (through the NHS website or in the NHS App).
• Using the GP online system via the link at the top of this page.

These accounts show you all your repeat medicine and dosage and you can choose the items you need.

You can also:

• E-mail the surgery with your medication request. 
• Call the surgery on 0191 298 6060 and click option 3 to leave your request on our prescription line.
• Request your medications at reception.

Please note that it can take 2 working days (48 hours) for your medication request to be processed by the surgery.

You can usually collect your prescription from the pharmacy 48 hours after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• On the app or website where you order repeat prescriptions
• Via your GP practice

Find your local pharmacy here: https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

The Electronic Prescription Service (EPS) is an NHS service. This means that your prescriptions will go electronically to your nominated pharmacy.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

• Choosing a pharmacy or other dispenser
• Cancelling or changing your choice of pharmacist or dispenser
• What can I do if I'm unhappy with the process?

Go to Electronic prescriptions .nhs.uk.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription we have pharmacists who we can send your query to.

If you have regular prescribed items, we will ask you to come in for a yearly review. Some items will require more of a regular review, we will be in touch when you need to come in for a review.

Find out more about prescription charges (nhs.uk).

If you have old medications, please return them to any local pharmacy for the pharmacist to dispose of these safely.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.