When you ask us for an appointment, if it's for something that can wait we will give you an appointment for a day in the future. If you need to speak to someone that day - one of our clinical team will call you to talk about the problems you are experiencing that day. Reception will ask you what your problem is so that we can get you the appropriate service for your needs.
We will never turn away a poorly child under 12 or an elderly or frail patient.
If you feel you need a home visit and are unable to attend the surgery please contact the surgery on 0191 298 6060. A receptionist will take your details and a doctor may phone you back. Visits are usually between 12:00 – 2:00 pm unless the visit is called in after 1pm in which case the GP will visit after their afternoon surgery or may ask our or Emergency Care Practitioner to visit.
You can be visited at home by our Emergency Care Practitioner, who is a fully qualified paramedic, a community nurse if you are referred by your GP. You may also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.